Returns & Exchanges

At aosu, we want you to be completely satisfied with your smart home security experience. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online returns portal with your order number and the reason for your return.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, ensuring all cables, mounts, and manuals are included to qualify for a full refund.

• 3.
  Ship to aosu

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.